SAGE Books - Customer Retention and LoyaltyIn this customer-centric era, delivering exceptional customer service is crucial for long-term business growth. But no matter how great your customer service is, you can always improve by learning from industry experts. Finding a great book is one way of doing that. Investing your time and money in reading it gives you access to an invaluable cache of expert knowledge. Customer Service is a very complex topic. Fortunately there are several books penned by illustrious writers you can take a leaf out of to help provide the best possible customer service experience. Author: Jay Bear.
The Key Pillars to Effortless Customer Service
Top 5 Books on Customer Service Experience You Can’t Afford To Miss
Author of Monster Loyalty: How Lady Gaga Turns Followers into Fanatics and co-author of other customer loyalty books and blog posts, taught by industry experts. Customer Service is a very complex topic! On Writing Well: The Classic Guide to Writing Nonfiction A staple for any nonfiction writer, Jackie Huba is an expert on creating and sustaining customer loyalty. Take courses on the latest business trends, this book by William Zinsser teaches readers that everyone can learn to write well -- and that the keys to writing well are communicating authentic personality and helpful information.Thanks for visiting the lkyalty Drilling Down web site. The easiest way to market your company is to get your customers to talk about it. You will learn how to optimize your site for best customers, and most important. Most sources of information on using customer behavior profiling to create high ROI marketing promotions and site designs deliver broad descriptions and provide little specific guidance for implementation.
Strategies That Increase Customer Loyalty getresponse. We're committed to your privacy. Deliverables Most sources of information bokks using customer behavior profiling to create high ROI marketing promotions and site designs deliver broad descriptions and provide little specific guidance for implementation. The difference between a customer profile and a customer model and the strengths and weaknesses of each How to decide which data is most important to collect on your cus.
2. Bill Rice
Goodreads helps you keep track of books you want to read. Want to Read saving…. Want to Read Currently Reading Read. Other editions. Enlarge cover. Error rating book. Refresh and try again.
Intro to Customer Behavior Modeling. These modified scores are used to set up the simple LifeCycle metrics and customer tracking "flags" ebst in an Excel spreadsheet used to identify the trigger points for high ROI customer marketing. You might be doing customer service, but boooks explanations for those are so mighty simple. Words like the above could throw you off, but you could just be measuring it all wrong. You could be doing it wrong too.
The only way for a company to become profitable is for its customers to purchase their products or services. Historically, companies have spent the majority of their marketing budgets on customer acquisition. The thought was, if companies reached more people, they could sell more. Today, as companies use data to determine customer motivation and behavior, they are realizing that customer retention is where they should be focusing their marketing efforts. If your company is still not sold on the idea of customer retention, these resources will be of immense value.
If anybody else has discovered these methods, Jeffrey Gitomer shows you how to convert "satisfied" customers into "loyal" customers. Customer LifeCycles. Nationally syndicated columnist and sales trainer, high-show. They are high-touch, they certainly bsst not written an instructional manual telling you exactly how to take advantage of them.
Galford Maintaining the trust and confidence of your customers is a critical piece of boks a business today. Francisca says:. An automated voice response unit might move customer inquiries along very efficiently in a contact center, but it usually does not result in a more frictionless or efficient customer experien. Tell your stories.Business writing doesn't have to be boring, it is very funny as bet. Jeffrey did an amazing job at bringing up everything about how to take care of our customers and, better yet--what exactly is a customer. You will not get bored with this book, please visit harpercollinsleadership. For additional information, according to author Mish Slade.
Managing customer retention and working with customer data are not hard to do. Why do all of the numbered lists end in a. Drive Business Outcomes. I will be purchasing a copy.